Do you want to understand and deal effectively with the difficult people at work, at home, or wherever you encounter them? In a short time, you can learn effective core techniques that will enable you to get along with the 'Whiner,' defuse the 'Time Bomb' in the next office, and much more. Joe Gilliam, educator and professional trainer, will be your peak performance coach, guiding you through the practical, easy techniques. Start listening today, and in no time, you'll find yourself responding with patience and humor to those people that used to make your life so difficult. Unabridged. Pocket guide. 2 Cassettes. 3 hours.
