 From Chaos to Calm: Dealing with Difficult People Vs. Them Dealing with YouAuthor: Bill Crawford, Ph.D. Retail Price: $18.95
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From Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication.
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