Overcoming Conflict: How to Deal with Difficult People and SituationsAuthor: Bob Phillips Retail Price: $14.99
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Conflict is an unavoidable part of life, but you can control how you respond to it. You can let difficult situations fuel your anger and stir your desire to retaliate—or you can choose to grow in empathy, honesty, and acceptance. It’s up to you. Overcoming Conflict gives you the principles you need to develop new patterns of behavior that will significantly improve your personal and professional relationships and give you greater peace of mind when conflicts arise.
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